WHO IS FREESHELLY?
Freeshelly is not just some fashionistas working solely for a rapid development, we want to become trendsetters and bring the quickest fashion to all females, through hard work, creativity and dedication. All originated from Freeshelly's goal; To bring quick fashion closer to everyone, making it reachable and affordable.
-- Reach us on Pinterest, Facebook, Twitter, or Instagram
TERMS & CONDITIONS
Read the Terms & Conditions here.
HOW TO SHOP AT FREESHELLY?
1. Payment Methods:
- American Express
- Paypal Credit
Notice: Debit card is not acceptable in checkout and will not be processed!
2. Coupon Code
Discount code is created to use in checkout. How to use it?
1. Enter the discount code input box and tap your discount name.
Notice: If you want to remove the discount code from the input box, then tap the X button.
3. Gift Cards
When you successfully purchase a Gift Card, an email regarding Gift card code will be sent to you soon. How to redeem gift cards? 1) Input your gift card code during checkout. 2) Click Apply. 3) Steps follow: Step 1: Add to Cart
Step 2: Enter Gift Card Code at Checkout
Step 3: Apply the Code
Note: If you want to remove the discount code from the input box, then tap the X button. Gift card and discount code share one input box. Please note if you don't receive any gift card notifications, feel free to email us.
1. How long for shipment?
For more shipping details, please click here.
2. Where Is My Order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. Click here.
Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
3. Tips for Shipping
1) A telephone number is required for delivery. Leave the correct email address in your order so that order confirmation and shipping confirmation will be sent. 2) APO/FPO & PO Boxes are not accepted. We will refund you the shipping fee if you pay additional fee with a PO box address. 3) For Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, and the Virgin Islands, there will be a little bit shipping fee. 4) Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Freeshelly.
RETURN & EXCHANGE
Welcome to Freeshelly! An account can allow customers to access to own order history and address. It is optional to create your account.
Note: You can not log in your account if never creating an account. It is invalid to click on " forget your password".
Order Confirmation & Shipping Confirmation
Order confirmation will be sent to the email listed on your order once you complete an order.Therefore, please ensure that your email address should be correct.
Shipping confirmation will be sent when your order is fulfilled and shipped to the destination. Please feel free to contact us if you don't receive any notification in 7 days. Email to: email@example.com .
1) How to cancel my order?
Any order can be easily canceled before shipping from the warehouse. Contact our customer service to request the refund if you really want to.
2) Cancellation Success
You will receive an order cancellation email notification when customer service is successful to cancel an order. Please ensure your email address is correct.
Note: If you don't receive any order or shipping info, you can inquire customer service for a confirmation.
Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
It this condition happens, please contact us through firstname.lastname@example.org with an explicit subject on the email title so we can attend it to relative customer service specialist.
Please note that nondelivery caused by wrong delivery address or no rely to pickup notification sent by our customer service specialist in 3 business days and other personal reasons will not be taken by freeshellyus.